Shipping Policy & Processes:

Order Processing & Shipping

  • Orders may take up to 3 days to process once payments have cleared.
  • Orders placed after 12 PM EST on Wednesday, Thursday, or Friday will ship the following Monday.
  • Orders placed on Saturday or Sunday will ship the following Tuesday.
  • It is your responsibility to provide a safe and accurate shipping address. Please double-check your shipping information in your order confirmation.
  • We will not issue refunds for orders where the shipping service states there is no safe location to leave the package.
  • OldSchoolCorals is not responsible for lost or stolen packages once they are in transit. FedEx is responsible during this time.
  • If a package is missing, please contact FedEx customer service. We will assist with tracking, but delays are beyond our control.
  • Claims for missing or damaged packages will be reviewed case by case and may take up to 3 weeks to process. Filing a claim with FedEx does not guarantee compensation or reimbursement.


Shipping Information:

  • Orders will be shipped to the address you provide at checkout.
  • We DO NOT ship to P.O. Box addresses.
  • We DO NOT refund orders with incorrect or incomplete addresses.
  • Shipping fees are non-refundable under any circumstances.


Domestic Shipping & Handling:

  • Shipping or local pickup are available, please contact for local pickup appointment.
  • Shipping in Canada: $40 via FedEx Overnight (exceptions may apply).


Sales

  • All sales are final.
  • No exchanges or refunds.
  • Color variations may occur due to lighting, tank conditions, and camera settings.
  • We do not refund for livestock deaths that happen during or after acclimation.


DOA (Dead on Arrival) Policy